Frequently Asked Questions

If there is anything you need to know please telephone or email me
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Why book with HobnobTours.London?

 

I love guiding small groups, sharing the interesting, bizarre, weird and wacky facts about London's historical past.  Why don't you find out what others have thought of my tours by checking me out on Trip Advisor.

 

What language is spoken on Hobnob's tours?

 

The Queen’s English!

 

What happens if it rains?

 

The tour will go ahead whatever the weather - bring waterproofs, sensible shoes and an umbrella and you won’t even notice!  Funnily enough, it doesn’t seem to rain very often!

 

How far do we walk on a tour?

 

This varies from walk to walk but as a rule of thumb, no more than 2-3 miles.

 

How do I pay?

 

By far the easiest, quickest and my preferred way for you to pay is via the 'Buy Now' button on the 'Tour Prices' page of the website using PayPal.   Any problems, let me know but it should be straight forward.  Alternatively, you can pay by bank transfer - let me know if you want to pay this way and I'll forward my bank details to you.  The tour will not be confirmed until I have received payment in full.

 

Can I rearrange the date?

 

Yes, no problem.  Telephone to rearrange at least one week ahead of the date of the booking.

 

What is the cancellation policy?

 

Hobnob does not charge for changes to the date of the booked tour.  However, if a tour is cancelled less than a week before the booked tour date, a cancellation charge of 100% of the tour fee is payable.

 

What if we are running late on the day of the tour?

 

When you confirm a booking with me, I will give you my mobile number  so call me to let me know.   I try my best to accommodate delays but whether I can or not will depend on my other commitments on the day.

How does Hobnob Tours meet its obligations under the General Data Protection Regulation (GDPR)?

 

We receive, collect and store any information you provide us. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, password, communications); comments, feedback, product reviews, recommendations, and personal profile.

 

When you conduct a transaction on our website, as part of the process, we collect personal information you give us such as your name, address, email address and mobile number. Your personal information will be used for the specific reasons stated above only.

 

Hobnob Tours is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall. 
 

We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone, and text messages.

 

Hobnob Tours does not share customer information with any other company. If you don’t want us to keep your data anymore, please contact us at sandyrhodes@live.co.uk

 

I have another question….?

 

Send me (Sandy Rhodes) an e-mail (sandyrhodes@live.co.uk) and I'll reply as soon as I can.

 

Trip Advisor

Do check Hobnob's Trip Advisor reviews to hear how people rate my tours.

Prices from £95 per tour

Tours available on most days throughout the year

+44 (0)771 538 1712

 

+44 (0)20 8770 9601

© 2016 by Sandy Rhodes

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