Frequently Asked Questions

If there is anything you need to know please telephone or email me

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Is Hobnob Tours taking bookings following the coronavirus pandemic?

Hobnob Tours is guiding once again - it's great to be back! 

Are you taking additional measures to keep members of the tour group safe from 1 October?

To be on the safe side, I am only accepting bookings from family units of up to 5 people until further notice meaning that each tour group will comprise a maximum of 6 people - 5 guests and me!  My aim is to maintain, where possible, a 1+ meter distance from tour group members. 

I will clean my hands before the start of a tour and will carry hand sanitizer with me for my use throughout the tour.  I ask tour group members to bring their own hand sanitizer with them as sharing mine could increase the spread of infection between us.

I hope you will understand that I will not shake hands at the beginning or end of the tour which will be the hardest thing to do as it is my natural instinct to do just that!

It might also be a good idea for tour group members to bring some paper towel with them - if a visit needs to be made to a public toilet, drying hands on paper towels might be the safest option.

I will not wear a mask when guiding the London tours (the only exception being inside Southwark Cathedral) but I will wear a face shield when guiding at Hampton Court.  If this arrangement causes you concern, please do not book a tour with me at the moment.

Why book with HobnobTours.London?

 

On a Hobnob tour you will learn interesting, bizarre, weird and wacky facts about London's historical past.  Why don't you find out what others have thought of my tours by checking me out on Trip Advisor.

 

What language is spoken on Hobnob's tours?

 

The Queen’s English!

 

What happens if it rains?

 

The tour will go ahead whatever the weather - bring waterproofs, sensible shoes and an umbrella and you won’t even notice!  Funnily enough, it doesn’t seem to rain very often!

 

How far do we walk on a tour?

 

This varies from walk to walk but as a rule of thumb, roughly 3 miles.

 

Can I rearrange the date?

 

Yes, no problem.  Telephone to rearrange at least one week ahead of the date of the booking.

 

What is the cancellation policy?

 

If a tour is cancelled on the date of the booked tour, 100% of the tour fee is payable.  There is currently no charge for cancellations before the date of the tour.

 

What if we are running late on the day of the tour?

 

When you confirm a booking with me, I will give you my mobile number  so call me to let me know.   I try my best to accommodate delays but whether I can or not will depend on my other commitments on the day.

How do I book a Hobnob tour?

Please e-mail me on sandyrhodes@live.co.uk so that we can agree a date and time for the tour.  Also, we can discuss any specific requests you have.

How do I pay for a Hobnob tour?

Once we have agreed a date and time, please re-visit my website and go to the Tour Prices tab.  At the bottom of the page, you can make payment.

Payment must be made at least one week before the date of the tour.  The tour is not secured until I have received payment in full.

How does Hobnob Tours meet its obligations under the General Data Protection Regulation (GDPR)?

 

We receive, collect and store any information you provide us. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, password, communications); comments, feedback, product reviews, recommendations, and personal profile.

 

When you conduct a transaction on our website, as part of the process, we collect personal information you give us such as your name, address, email address and mobile number. Your personal information will be used for the specific reasons stated above only.

 

Hobnob Tours is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall. 
 

We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone, and text messages.

 

Hobnob Tours does not share customer information with any other company. If you don’t want us to keep your data anymore, please contact us at sandyrhodes@live.co.uk

 

I have another question….?

 

Send me (Sandy Rhodes) an e-mail (sandyrhodes@live.co.uk) and I'll reply as soon as I can.

 

Trip Advisor

Do check Hobnob's Trip Advisor reviews to hear how people rate my tours.

Prices from £120 per tour

Tours available on most days throughout the year